Telephone Service

Telephone Service
Telecommunications Applications......4-0503
Telephone Feature Help Desk...........4-0999

UAB General Information
934-4011, or 0 from any UAB extension

Communication Services Customer Service Hours
8:00 a.m. to 5:00 p.m.
Monday through Friday
(University-scheduled holidays are observed.)

Business Office
For Departments......4-0000
For Students............5-7262

Telephone Repair
UAB Telephone Repair.....4-7777 or Online Trouble Reporting

UAB telephone equipment is maintained by the UAB Telecommunications Services Department. To effect a repair on the equipment, please call extension 4-7777 (from on campus) or 934-7777 (from off campus) or use our Online Trouble Reporting website.
The digital telephones are equipped with a unique number which identifies that phone. When placing a repair call for a digital telephone, please have the unique 111-XXXX number available.

Telephone Equipment and New Service
All requests for telecommunications services (i.e., cellular telephone, long distance services, telephone additions, moves and/or changes, network connections, etc.) must be ordered through the UAB Telecommunications Services Department.

Faculty and Staff : A Telecommunications Analyst will gladly assist you with changing your existing service or establishing new service. Estimates are provided free upon request, and there is no charge for consulting. To reach an analyst by telephone, please call 4-0503.

If you prefer, you may send a memorandum to the Telecommunications Services Department (CEC 009, 2080), send an email to uabcomm@uab.edu, or use our Online Service Request page. Your request will be handled as expeditiously as possible. To streamline the process, please include details regarding the service needed (i.e., building name, room number, telephone number, account number, type of system or service needed, contact person's name and telephone number, etc.).

Students - See our Student Information Page

DIALING INSTRUCTIONS

Campus Calls	Dial 5-digit number (4-XXXX or 5-XXXX, 6-XXXX) When calling from off campus, dial 934-XXXX or 975-XXXX or 996-XXXX
Local Calls	Dial 9 + 7-digit number
Long Distance Dialing Instructions:	On Campus: When using an authorization code - dial 3 + 7-digit access code, hear dial tone, dial 9 + 1 + area code + telephone number. When NOT using an authorization code, dial 9 + 1 + area code + telephone number.
International Dialing Instructions:	On Campus: When using an authorization code - dial 3 + 7-digit access code, hear dial tone, dial 9 + 011 + country code + city code + telephone number. When NOT using an authorization code, dial 9 + 011 + country code + city code + telephone number.
MCI Operator	Dial 9 + 0 (In State) Dial 9 + 0 + 0 (Out of state)
South Central Bell Operator	Dial 14 + 0
AT&T Operator	Dial 14 + 0 + 0
Directory Assistance:
(In State)	When using an authorization code - Dial 3 + 7 digit access code, hear dial tone, dial 9-1-411 or dial 3 + 7 digit access code, hear dial tone, dial 9 + 1 + Area Code + 555-1212. When NOT using an authorization code dial 9-1-411 or dial 9 + 1 + Area Code + 555-1212
Directory Assistance:
(Out of State)	When using an authorization code - dial 3 + 7 digit access code, hear dial tone, dial 9 + 1 + Area Code + 555-1212. When NOT using an authorization code - dial 9 + 1 + Area Code + 555-1212.
	*(All Directory Assistance calls now have a charge of $.85 and may be subject to change).

CALL WAITING INSTRUCTIONS:

The Call Waiting feature can be accessed from a TouchTone telephone with a Tap, Flash or Recall Button.If the telephone has none of the above named features, the Hookswitch (located under the handset) will perform the same function.

1. After the beep - Hang up or Press Tap . . . .

2. Hear dial tone . . . dial *74 (call is held) . . . hear dial tone . . . hang up handset . . . phone rings . . . answer waiting call.

Alternate - Press Tap - hear dial tone . . . dial *74 . . . continue conversation with the original party.

UAB LONG DISTANCE RATES IN THE UNITED STATES

$0.05 per minute /peak and off-peak

AttNet Calls
AttNet is the telecommunications network installed and maintained by the State of Alabama. It is also subsidized by the State; thus, calls placed on this network are to be business-related calls only. Students and patients are restricted from using this network. Since the calls placed on this network are charged on a per call basis (currently $.04) rather than per minute, this is the suggested method for making calls within Alabama.

The procedure for dialing on the AttNet system is as follows:

For state agencies, Universities, etc., dial 8 + 7-digit AttNet number (For the correct AttNet number, please consult the AttNet Directory).
For the North and East regions of Alabama, dial 8 + 1 + 256 + 7-digit Number.
For the Central regions of Alabama, dial 8 + 1 + 205 + 7-digit number.
Montgomery and areas south, dial 8 + 1 + 334 + 7-digit number.

Billing Information
Inquiries concerning departmental bills should be directed to the Telecommunication Services Business Office at 4-0000, while student billing inquiries should be directed to 5-7562.

Blocked Telephone Numbers
All 900 numbers, as well as local 741 telephone numbers, are automatically blocked from all UAB telephone numbers.

Amplified Handsets
Amplified handsets are available for those persons with hearing difficulties. Departments are responsible for purchasing these specialized handsets, but the amplified handsets are provided to patients free of charge. Departments may contact the Telecommunication Services Applications Department at 4-0503 for details, and patients need to notify the Nursing Unit, Medical Social Services (4-4737), or Patient Representative (4-2273) of their need for an amplified handset.

Authorization Codes
Authorization codes are available for individuals within departments needing to place long distance calls on restricted telephone lines. These, authorization codes are specific to a telephone number. Authorization codes are also used as an alternate billing method (i.e., your lines are charged to your department, but you have calls which should be charged to a grant.) To inquire about authorization codes, please contact the Telecommunication Services Business Office at 4-0000.
To make calls with an authorization code, use one of the following methods.

NOTE: Press "#" immediately after entering authorization code. This allows you to continue dialing without a wait.
AttNet On-Net (Telephone number in the AttNet Directory.)
Dial 3 + authorization code"#" + 8 + 7-digit number
AttNet In-State (Any telephone number In-State, and not in the AttNet Directory.)
Dial 3 + authorization code"#" + 8 + 1 + area code + 7-digit number
Local
Dial 3 + authorization code"#" + 9 + 7-digit number
Long Distance In-State
Dial 3 + authorization code"#" + 8 + 1 + area code (205, 256,or 334)+ 7-digit number
Long Distance Out-of-State
Dial 3 + authorization code"#" + 9 + 1 + area code + 7-digit number
International
Dial 3 + authorization code"#" + 9 + 011 + country code + city code (if applicable) + telephone number

Call Center
The UAB Call Center, located at 202 LHRB, provides the following services via your UAB pager. Please call 934-3411 for more information.

Paging faculty and staff for UAB purposes.
Satellite collection office for broken pagers that need to be sent to repair.
Issuing day loaners for temporary replacement of original pager due to loss or repair.
Issuing wake-up calls for in-house staff only.

Calling Card/Operator-Assisted Calls
Personal phone calls may be charged to calling cards by using the code assigned from the long distance carrier providing the card. There are several methods available:

9 + 0 + area code + 7-digit number. When you hear a tone, enter the calling card number, or wait on the line for the operator to assist you. NOTE: Presently, these calls go through our DeltaCom carrier. The resulting rate has been negotiated to be the lowest available. SPECIAL NOTE: This method does not apply to AT&T proprietary cards (cards beginning with the digit 8).
14 + 0 + area code + 7-digit number. When you hear a tone, enter the calling card number, or wait on the line for the BellSouth operator to assist you.
14 + 00 if you need assistance from an AT&T operator.

Cellular Telephones
If you are always on the go, but need to stay in touch with your office and associates, you may be interested in a cellular telephone. Due to the costs of this equipment, the university has developed a policy. The policy requires that a "Cellular Telephone Approval Form" be signed by the appropriate vice president in order to have this equipment charged to your departmental account. Just call the Telecommunication Services Business Office at 4-1527 for the approval form and details. We will gladly assist you with your selection, purchase, and training.

Conference Unit
A teleconferencing unit is available for use from the Telecommunication Services Applications Department. This unit provides quality multi-party conversation from your office, or conference room. The only requirement is a modular jack and an analog telephone line (i.e., a single line telephone line, facsimile machine line, modem line, etc.) at your location. This unit requires an advance reservation, but the use of the unit itself is free. Reservations can be made by calling the Telecommunication Services Applications Department at 4-0503.

Data/Network Connectivity

UAB Telecommunications Services is responsible for all network wiring for departmental LANs and/or campus network connections. For details, contact the Telecommunications Applications Department at 4-0503.
Assistance with access to campus resources or Internet access from campus locations may be obtained from the Telecommunications Data Communication Network Services (DC/NS)help desk at 4-3540.
Remote dial-up access to the campus or Internet is available through BellSouth.net.
Information concerning UAB-sponsored accounts may be obtained from the Telecommunication Services Business Office at 4-1577.
Dial-up modems are available for lease by university departments. Contact the Telecommunication Services Applications Department for details at 4-0503.

Directories
Directories are available free of charge to UAB departments and students. The UAB Campus Directory and Birmingham (white and yellow pages) are delivered annually to all campus buildings by Environmental Services. Hospital 70XXXX accounts are delivered by Materials Management. Following initial distribution additional copies can be obtained by calling UAB Shipping and Receiving at 5-4454. Directories may be ordered for other cities by calling the Business Office. Since these are ordered from various cities and/or other municipalities any charge associated with their procurement will be passed to the requesting party.
Listings in the UAB Campus Directory can be changed online at UAB Electronic Phonebook or by calling Human Resources at 4-4048

Hands-Free Telephone
This unit allows you to answer an incoming call or carry on a conversation through a microphone and an exterior speaker without lifting the handset. The type of hands-free telephone available, as well as the applicable costs, will depend upon your telephone system. The Telecommunication Services Applications Department at 4-0503 will assist you.

Long Distance Service
Long distance service is currently available through ITC/Deltacom and is the lowest available negotiated rate. Below are the long distance dialing option instructions for departments. To place personal long distance calls, however, please refer to calling card instructions above.

9 + 1 + area code + 7 digit number for direct dial. Calls placed using this method will be charged back to the telephone and department generating the call on a per minute basis.
8 + 1 + area code (205, 251, 256,or 334) + 7-digit number for AttNet (In-State) calls, or 8 + 7-digit on-net number (consult AttNet Directory).
9 + 011 + country code + city code (if applicable) + telephone number.
International Directory Assistance: Dial 14 + 0 + 0 and request that service. Note: Depending upon the country of inquiry, this service carries an assessed charge of $6.95 - $7.95 per call.

Paging Services
Radio Paging -- All questions regarding billing and/or the purchase or return of UAB pagers should be directed to UAB Radio Paging (934-2599).

TTY Telephone
To facilitate communications with the hearing impaired community, UAB has a TTY (Text Telephone) telephone available on a payphone at the Hill University Center on the 1st floor. Patients have access to a TTY telephone unit for loan while inpatient, at no cost to the patient. However, the unit must be requested through the Nursing Unit, Medical Social Services (4-4737), or patient representative (4-2273). The Telecommunication Services Department has a TTY telephone unit available, as well. To arrange for temporary use of this TTY unit, contact Telecommunication Services Applications at 4-0503 for details.

TTY Relay Services
To obtain assistance from the Alabama Relay Center, please contact the center at one of the following numbers:

1 + 800 + 548-2547 (voice only), or
1 + 800 + 548-2546 (TTY only).

Videoconferencing Services
Housed on the UAB campus are state-of-the-art videoconferencing rooms which are equipped with video monitors, cameras, visual presentors, and other equipment necessary to conduct teleconference meetings and/or classes. This facility enables the user to hold visual conversations with virtual full motion; examine or display drawings, charts, and documents; and/or conduct effective training sessions. These rooms are connected to the Intercampus Interactive Telecommunications System (IITS).
Using the IITS, you may conference with any compressed digital video room(s) in the world which offers standard-based (H.320) CoDecs with dial-up capabilities. Some connections may carry fees which are determined at individual IITS sites.
To schedule a meeting or class, call Brenda Harbison at 934-8167.

Voice Mail
Efficient communications and time savings are the two greatest features of the voice mail system. Your caller can leave a detailed message after hearing your personalized greeting. Better yet, you can retrieve your messages anytime and anywhere there is a touch-tone telephone available. Call the UAB Telecommunications Services Applications Department at 4-0503 for a consultation on how voice mail can assist in your daily operations. Instructions are provided free of charge at regularly scheduled intervals. To register for a Voice Mail session, call the Telecommunications Services Applications Department at 4-0503.

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